Natalie Lew is a Staff Product Designer 💭 and Researcher ✒️ living in Seattle ☔️. Currently at Ghost 👻. Previously, she has worked at ChowNow, Conduit Health, Flatiron Health, Frog Design, and Adobe.
Ghost is a data-driven distribution platform powering the retail economy.
Lead major strategic product decisioning, matched with precise product design execution, from start to finish for many consumer facing and internal facing products.
Ghost
February 2024 — Current
As the first designer, established and lead design on an entire suite of tools for the first go-to virtual health platform where Medicaid and dually eligible patients get the home medical equipment and supplies they need.
Conduit Health
January 2023 — February 2024
Developed, scoped, strategized, and presented stakeholders with vision work on the future of food pickup and delivery via day to day operational management.
Scoped and designed throughout an entire product lifecycle—from definition and discovery research to development ready designs—on a core product offering aimed at allowing restaurants and internal team members a more efficient and accurate method for creating and editing their menus.
Using Scrum methodologies, developed a rollout plan and worked toward shipping designs.
ChowNow
July 2021 — December 2022
Collaborated on and shipped designs for financial products aimed at making the billing process more efficient, accurate, and understandable at cancer centers across America. Conducted generative and evaluative research, iterated upon designs, and QA-ed work. Developed relationships with PMs and engineers to scope work, identify opportunities, and achieve milestones. Actively used RICE and prioritization methodologies to identify and pursue key features.
Flatiron Health
February 2020 — July 2021
Worked with internal design and strategy teams on client work, ranging from financial, human resource, technology, etc. companies on strategic and design work. Developed value propositions, conducted stakeholder and user research, synthesized findings to create product vision decks, and more.
Frog Design
July 2018 — January 2020
Other Projects
99U
Adobe Max
Seattle Interactive
Brown’s Better World x Design